- +61 422 627 838
- opbeauty21@gmail.com
- 36A King William Street, Adelaide, SA 5000
- Daily: 10:30 - 20:30
FAQ
Flat rate $12.5 will be applied for all orders with standard delivery. FREE on orders $99 or over (within 5 kg). National delivery within 3-7 business days.
Delivery times via Australia Post or TNT to Western Australia, and regional and remote locations in Northern Territory, South Australia, Queensland and Tasmania may still be a little longer than usual.
You are only eligible for refund if the parcel has been returned to our office, at which time OP Beauty will contact you regarding the amount refundable for that order in that situation.
We will provide you with a tracking link upon sending out your order. You can use your tracking number to check the shipment status and confirm where about of your parcel on our courier partner’s website. One of the most common reason for lost packages is due to wrong shipping address. When you fill in your address, please double check to make sure that it is correct.
Once the item has been shipped, We will send the shipping details to you, please check your email inbox / junk email inbox for updates.
We currently accept Bank Transfer, Visa, Master, American Express.
If you would like to pay via Alipay / WeChat pay. Please contact us on WeChat for further help.
WeChat ID: opbeautyadl
Refund will not be given if you simply change your mind unless the product is faulty /damaged. Please don't dispose of the item until we've had a chance to chat with you.
Please retain your receipt for exchange 30 days of your order date. We will not accept exchange on these items for change of mind reasons, even if the item is unused. If your product is faulty, please contact us to fill out our returns form.
- Change of Mind: If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging. OP Beauty will not cover your exchange postage.
- Incorrect Item/Damaged on Arrival: If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Here's how it works
- Get in touch: To request a return / exchange, please contact us via email: opbeauty21@gmail.com with the explanation of return / exchange reasons and we will then get back to you as soon as possible 🙂 Please ensure this must be done before sending your item back to us - it makes the process a lot easier.
- We'll get back to you: One of our Customer Service team members will contact you via email with instructions on how to create your return shipping label to get your item back to us. OP Beauty will not cover your postage.
- Pack & Send: Pack up your item carefully, so it reaches us safely . You can re-use your OP Beauty packaging, or a similar sized box if you no longer have it. Following the instructions emailed to you.
- Then what happens? Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us. We'll be in touch as soon as your return is complete.
OPTION 1: IN-STORE
Check that you meet the above return conditions. Excluding items purchased with After pay, you may return an item in person at any OPBeauty store. Please note: purchases made using After pay cannot be refunded. However After pay purchases can be returned in store for an exchange or credit voucher.
OPTION 2: VIA POST
Check that you meet the above return conditions. Find your order/receipt number.
If you purchased online, it can be found on your confirmation/shipment email, and if you are a member, in the My Orders section of My Account.
If you purchased in store, it can be found on your receipt.
Please contact our Customer Experience Team on +61 422 627 838 or email to us: opbeauty21@gmail.com
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy above.
In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:
If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange, and compensation for any other reasonable foreseeable loss or damage.
If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and OP Beauty may choose not to provide a refund, exchange or repair (if applicable).
OP Beauty will require proof of purchase before providing a remedy under the Australian Consumer Law.
Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.
You may use any of the following as proof of purchase:
- Register receipt or e-receipt tax invoice
- Your account order history
- Any other proof of purchase of the relevant product
"Lightly sampled" means a product may have some signs of minor wear or use, but must not be damaged unless you received the product in this condition.
For consumer guarantees issues with gifted products, please see the 'Consumer guarantees' section above.
All refunds will be processed via the original payment method. If you would like to return a product that was purchased using a OP Beauty Voucher, Gift Card or eGift Card, your refund will be credited in the form of another OP Beauty Credit Voucher. A OP Beauty Credit Voucher has no expiry. Costs of delivery, if any, will not be included in the refund.
For returns via TNT products typically take 2 to 7 business days to reach our warehouse. You will be able to track the delivery of your return via the TNT tracking number supplied when you book your return. Once our warehouse receives your return, it will be processed within 4 to 7 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account.
In order to return an item purchased with After pay, you must check that you meet the above return conditions and, if so, make the return via post in accordance with Option 2 above. For more information on After pay at OP Beauty, please see our after pay page.
In order to return an item purchased with Alipay, you must check that you meet the above return conditions and, if so, make the return in person at any OP Beauty store. To receive a refund for any cancelled Service Bookings, please visit OP Beauty store. (36A King William Street, Adelaide, SA 5000)
When purchasing aerosols online, please be aware that they must be returned or exchanged in store. For further information, please contact our Customer Service team. email: opbeauty21@gmail.com
The ingredients of some products are only listed in their original language and we do not provide translation services. If you have allergies, we strongly recommend not purchasing any products you are unfamiliar with, or do an internet search of the product’s ingredients before any purchase. Thank you for understanding.